Frequently Asked Questions
Bicycle Motor Works will always help you with any technical questions you may have. If you have a topic you’d like to discuss, please send us your question and we’ll post a new tip. Or you can send us your tip and we’ll feature you in our next newsletter!
EBike Battery FAQS:
Q:Why does it take 2-10 days to ship?
A: Every electric bike battery is shipped in the order it is received. Typically, our busiest months are the warmer months of the year. If you are unsure about your shipment, please contact us for assistance.
Q: Why are other brands less expensive?
A: Quality in materials and manufacturing. Our batteries contain premium lithium ion batteries from an outfit located in the US. Our E-bike batteries are uniquely designed, safely sealed and encased for ultimate wear and protection. DO NOT consider a battery that is NOT encased in a hard shell or have visible outlines of individual cells through the rubber wrapping. These batteries can be dangerous, as they could potentially cause a fire. Research your company before buying any electric bike battery, we are happy to consult.
Q: How are your batteries differ from other brands, adding additional protection?
A: Having too much empty air space actually acts as an insulator – trapping the heat inside the pack (think double-pane windows). Connections are made with solid Nickel strips, spot welder to each cell. Each cell and each series is tested before assembly. The BMS will prevent over charging and will balance the cells after a full charge. It basically makes your battery as safe and as efficient as possible.
Q: Do you provide Customer Assistance?
A: Always. We provide customer assistance before, during and after you purchasing any product. If you are unsure about Ebike Batteries, please contact us for assistance or a professional to make sure your electric bike meets all of the requirements.
Q: Can you build a custom battery for a product not shown on your store?
A: Yes. The electric batteries that are shown on our store are standard, most frequently requested E-Bike Battery models. If you require a specific type of Electric Bike Battery, contact us for more information.
2-Stroke Engines FAQS: