BICYCLE MOTOR WORKS

STORE POLICIES

SHIPPING

Orders are processed the same or the next business day from our warehouse in PA depending on the time the order was placed. Orders typically ship 1-3 business days after being processed. However, custom orders, engine kits and bikes may take longer. All battery packs are considered custom orders and will be shipped 1-10 business days.

All orders will receive FedEx, USPS or UPS tracking the day it ships.

If the order will take longer to ship due to backorders or a very large order size, an email will be sent.

Do NOT leave a note in your order asking for special shipping timeframes as we cannot guarantee they’ll be honored.

All orders that are refused or undeliverable are subject to extra shipping fees and potentially a restocking fee of up to 20%.

All packages leaving our warehouse are carefully packaged and inspected for accuracy.  If you receive a package that appears to be damaged, please inspect in presence of carrier before signing.

All damage claims will be made within 24 hours with their respective carrier and we will ship you replacement item after the claim has been processed and reimbursed to us, the seller. Please see Returns/Damages for details.

We are unable to ship to Po Boxes and outside the upper 48 United States.

Billing addresses must be used during checkout, as we must ship to the billing address. If your billing address is different from your shipping address, please checkout using Paypal.

ORDERS, PAYMENTS, AND TAX INFORMATION

All orders are processed on a first come, first serve basis.

Our store accepts credit/debit card payments and Paypal.

Buyers have 24 hours after purchase to cancel an order. Once an item has shipped, buyers must contact our Customer Service and will follow or Return Policy before being refunded.

All orders shipped within the state of PA will incur sales tax at 6-8% depending on your local sales tax rate.  If you are purchasing the items for resale and have a valid sales tax license/ID then be sure to include it in your account profile and we will provide you with a discount code to use to take off the sales tax.

RETURN POLICY

Our return policy allows customers to return unused, undamaged, new condition products within 30 days from the day of purchase. After 30 days, unfortunately we can’t offer you a refund or exchange.

If you choose to return a product to us, please contact customer service for instructions.

Buyers must follow the Return Instructions, incurring the shipping fees to return the product. Once the product is returned, items are inspected for damages or signs of use. Refunds without signs of use will be given, minus the 18% Restocking Fee. If the item is returned in damaged or used condition, the buyer is not eligible for a refund.

CLEARANCE ITEMS: If an item is marked as “Clearance”, all sales are final. Items marked as “Clearance” are NOT eligible for a return.

SPECIAL ORDER ITEMS:  If you purchase items that are made to order for you (for example battery packs or special order cells) we generally only accept returns if the products are defective.

Under no circumstances will we accept returns 60 or more days from date of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging if applicable.

If your batteries are returned with any damage (including to wraps), markings, scratched off authenticity sticker, etc. – you will not be eligible for a refund.

Exceptions to this policy exist only if the return is due to our error or in some cases are eligible for a partial refund.

We don’t guarantee that we will receive your returned item. If you fail to send it using an insured/tracked method, we cannot be responsible for returns lost in transit.

DEFECTIVE PRODUCTS

All Products

If you believe you received a defective product, you must contact us within 14 days of receiving your order. We can offer no guarantees if you contact us beyond the 14 day period.

Engines/Engine Kits/Motorized Bike Kits

Buyers have 30 days from the day it was received to build the engine kit and get it started. Once the engine has started, it is deemed undefective and is no longer eligible for return. During the 30 day warranty period, buyers is required to contact us for technical assistance, missing parts, damaged parts or any issue related to the order. Technical service is provided by emailing info@bicyclemotorworks.com. If technical service has concluded an item(s) defective, items will be replaced at no expense to the customer.

Note: Paint chips, minor scratches, excess grease do not deem a product defective.

E-Bike Batteries

If a battery is defective, you must CONTACT US within 14 days of receiving your order. We only guarantee that batteries will NOT be dead on arrival (will not accept a charge) or have other initial issues (first charge/usage).

Failure to either charge batteries, or use of batteries beyond manufacturer’s specifications, WILL render you ineligible for ANY warranty.

Cosmetic Issues with Batteries

Due to the heat-shrink wrap used to wrap batteries, some imperfections, like wrinkles, are considered normal in the manufacturing process and do not impact the function of the battery. If you have any questions about the integrity of the wrap, please email us photos, and discontinue use of the battery. Batteries with tears/holes in the wrap should not be used. If your battery arrives with a tear/hole in the wrap we may do any of the following (at our discretion): replace the battery, send you a replacement wrap, or issue a refund.

Given the consumable and easily damaged nature of batteries, we regret that we cannot be responsible for any issues that occur more than 14 days after your order has arrived for ANY reason.

*Replacement is at our sole discretion and may be denied.

IMPORTANT NOTICE ON E-BIKE BATTERIES:

  • Do not open or remove any part of this battery pack.  Do not modify the pack in any way – including cutting wires, using connectors that are not compatible with the pack, hard-wiring the pack into a motor or controller, etc.  ANY modification of this pack will void any and all warranty, either implied or expressed.
  • Charge this pack ONLY with the appropriate lithium ion charger.  If you aren’t sure which charger you should use please co tact us to verify.
  • If this pack is damaged or gets wet do not use it Danger of fire or thermal runaway of cells can occur, and this can be a life threatening issue.  Dispose of a damaged or wet pack immediately by contacting your local hazardous waste disposal office.
 

Chargers

If you believe you have received a defective charger, you have 30 days to contact us for further instructions.


REFUNDS (IF APPLICABLE)

Once your return is received, we request 1-2 weeks to inspect your return.

If you are approved, you will receive a notification email, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bicyclemotorworks.com.

Return Shipping
You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to our error. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Returning Batteries

If you are shipping batteries, you recommend you ship them UPS Ground or Fedex Ground. Please contact us for specific instructions before sending your package!

Returning other items (non-batteries)

You can choose to return these items using whatever service is most economical for you.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If you fail to send it using an insured method, we cannot be responsible for returns lost in transit.

MANUFACTURER RATINGS

All ratings, including rated capacity, max pulse discharge current, and continuous max discharge current are determined by the manufacturer.

BicycleMotorWorks.com does not certify or otherwise guarantee the validity of these ratings or the suitability of these batteries for any particular application.

Purchaser agrees that responsibility for verifying ratings and validity of battery for any application lies solely with the purchaser, and that choosing the wrong E-Bike Battery  or charger can result in severe personal injury or even death. Purchaser agrees that Bicyclemotorworks.com accepts no responsibility should battery prove unsuitable, unsafe, or otherwise unfit for their use. If battery is purchased for resale, purchaser agrees to forward all warnings to buyer, and assume responsibility for such