Resource Center

YES! Always. We provide customer assistance before, during and after you purchasing any product. If you are unsure about Ebike Batteries, please contact us for assistance or a professional to make sure your electric bike meets all of the requirements. We can be reached fastest through email or our customer portal. We also can be reached during business hours at 484-793-2541.

There is a flat fee of $150 International Shipping Cost, plus the rate per item. Payment of the line item “Shipping Commitment” is an estimated cost of your shipping fee. The final fee could be more/less than calculated. Upon shipping your item, we will notify you with any unforeseen shipping costs that exceed your “Shipping Commitment” payment. As the customer, you will be held responsible for the cost to ship into your country. This includes the Tarif tax, Customs and Duty Taxes. We will be in contact with you in order to provide you the full procedure and estimated time of shipment/arrival. Please see our store policies for more information.

Every electric bike battery is shipped in the order it is received. Typically, our busiest months are the warmer months of the year. If you are unsure about your shipment, please contact us for assistance. ***note: International Shipments require more time, being the nature of shipping locations. Please read our full Store Policy for detailed information.

Sorry for alarming you, we have migrated into a new system! You can check your order prior to Oct. 30 by visiting https://gutenmarkt.com.

eBike Batteries and eBike Battery Accessories: Yes. We allow 14 days for a customer to report any issues. If a battery is damaged during shipping process, is unable to hold a charge or experience issues with the connectors, customers have 14 days to report these issues to us for immediate repair. After day 14, you will have an additional 76 days to report any issues that occurs while properly utilizing your battery. We stress the importance of properly utilizing, storing, charging and handling your ebike battery! It is also extremely important to contact us if you are unsure or have any issues during this 90 day period. For more, read our Store Policies. CYC eBike Conversion Systems and Parts: Yes. All eBike Conversion systems are covered up to 2 years from the time of purchase, under CYC Motor's Limited Warranty. Bicycle Motor Works will handle all warranty concerns with CYC Motor directly between you (the customer) and CYC Motor (the manufacturer).

Having too much empty air space actually acts as an insulator – trapping the heat inside the pack (think double-pane windows). Connections are made with solid Nickel and Copper strips, spot welder to each cell. We are one of the only manufacturers to use pure nickel and copper sheeting to connect each series! Each cell and each series is tested before assembly. The BMS will prevent over charging and will balance the cells after a full charge. It basically makes your battery as safe and as efficient as possible

Yes, we are IATA certified, in accordance with the requirements of 49 CFR, Part 172, Subpart H; ICAO TI Part 1, Chapter 4 (IATA Section 1.5); and IMDG Code Chapter 1.3. Our genuine Molicel P45B and P42A cells are UL 1642 certified. In addition, our Samsung 40T, 50S, 35E and LG lithium-ion cells have been tested and approved under UL 1642 standards. Data sheets and documentation provided. Although, UL 2271 is not yet mandated, Bicycle Motor Works is currently working with UL, CE and other third party US labs to obtain any additional recommended certificates. We thank you for your patience, as it is a lengthy and costly process that requires months to complete each step.

Yes, but we typically decline on custom requests. The electric batteries that are shown on our store are standard, most frequently requested E-Bike Battery models that have been tested and approved for top performance. Special requests that deviate from one of our standard models and do not require significant time to customize could be honored. Any questions on customization should be sent to matt@bicyclemotorworks.com for a full consult.

Quality in materials and manufacturing. Our batteries contain premium lithium ion batteries from an outfit located in the US. Our E-bike batteries are uniquely designed, safely sealed and encased for ultimate wear and protection. DO NOT consider a battery that is NOT encased in a hard shell or have visible outlines of individual cells through the rubber wrapping. These batteries can be dangerous, as they could potentially cause a fire. Research your company before buying any electric bike battery, we are happy to consult.

Contact your local municipality on how to properly dispose your used batteries. Never throw them in the garbage! We strongly encourage you to recycle your used battery through Battery Recyclers of America. Please visit their website for more information

Every electric bike battery pack is built with genuine Samsung, Molicel, Ampace or LG lithium-ion cells that have been tested, rated and certified. We are a transparent company and ensure our customers that we use cells provided from outfits that can provide certification and are located within the United States. It is important to know what powers your bike.

We strongly encourage you to contact us immediately if you are unsure of any step while you are building your bike. Never force, guess or deviate from the instructions provided. Simply stop and contact us.

Yes! We are stocked with a full variety of replacement parts or upgrades for your CYC Motor. If we are out of stock, we will update our product description with an expected time of delivery.

We encourage you to contact us before making any purchase. With our help, we can filter through all the options and verify you select the conversion system that suits your needs best.

Yes. You can reach out to us for specific questions regarding your CYC ebike conversion kit. CYC Motor also provides access to their resource center, where you can download manuals, FAQ and firmware updates and much more! Please visit their CYC Portal.